The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Weeks Winners and LosersPR WINNER OF THE WEEK: “A” (PR PERFECT) TO Fran and Jane Murnaghan, the parents of a 10-year-old girl, Sarah, who was dying of cystic fibrosis. Because she is under 12, Sarah was not eligible to be put on the adult national organ donor list for the lung transplant that could save her life. (Children are not eligible because most adult-sized organs simply won’t fit inside their smaller bodies.) “Sarah is being left to die,” her parents told the media, causing outrage and a debate. Was this about ethics, politics, or medical practicality? No answer there, but speedy congressional review resulted in doctors being able to request exceptions to the ruling. Sarah was bumped to the top of the donor list within days of launching their effort.  The media had been mobilized. Her transplant was successful. PR can sometimes work miracles.

 The PRV Report Card: This Weeks Winners and LosersPR LOSER OF THE WEEK: “F” (FULL FIASCO) TO James Clapper, the US Director of National Intelligence, for his explanation of why he lied to Congress about wide-ranging surveillance programs. In March, when asked by Sen. Ron Wyden (D-Oregon) if the National Security Agency was collecting data on millions of Americans, Clapper responded “No, sir…not wittingly.” As we now know, the NSA was very wittingly doing so. This week, Clapper said he felt trapped by the question so gave the “least untruthful” response. As a general rule, truth is pretty binary – something is either true or it’s not. He also said he misinterpreted the word “collect.” Who knew the Director of Intelligence had such comprehension problems? Interestingly, while Clapper’s inability to understand basic English may sink him from a PR perspective, it may also protect him from perjury charges. Perhaps the director is smarter than he seems.

 The PRV Report Card: This Weeks Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD to Kanye West, whose interview this week with The New York Times sets a new standard for unintended self-satire. His narcissistic ramblings on his own “awesomeness” could have appeared, unedited, in The Onion. The self-styled “Michael Jordan of music” has won “the most Grammys of anyone my age” and is “so credible and so influential and so relevant that I will change things” – like maybe how to conduct an interview? After earning a brief moment of pathos at the mention of his deceased mother, he notes that the “idea of Kanye and vanity are like, synonymous,” and inserts himself in a pantheon of visionaries that includes Miles Davis, Walt Disney, Henry Ford, and Steve Jobs. Of the latter, he notes: “I am undoubtedly, you know, Steve of Internet, downtown, fashion, culture. Period. By a long jump.” After more than 4,000 words of Kanye, mostly from his own mouth, one sort of hopes that will be a long jump off a short pier.

 

Love, Russian Style

 Love, Russian Style

THE PR VERDICT: “B” (Good Show) for Vladimir Putin (pictured with soon-to-be-ex-wife Lyudmila).

Russia has always been mysterious, both captivating and confounding the rest of the world. Perhaps that’s why Russian President Vladimir Putin‘s announcement last week that he is divorcing his wife of nearly 30 years, Lyudmila, seemed downright frank. In an “interview” as choreographed as the ballet the Putins had just left, the couple was approached at the Kremlin’s private theater by a journalist who just happened to inquire about their marital status. Dressed in formal wear and referring to each other by their patronymic names, the Putins stiffly confirmed an amicable split.

As strange as it was, the announcement marked a PR milestone for Putin, who has so fiercely guarded his private life that his adult daughters have never been photographed and he allegedly shut down a newspaper that speculated he was having an affair. Why be so open now? Possibly to put this issue to bed well before the next presidential election in five years. With one of the highest divorce rates in the world, Russians are no strangers to separation. Putin, however, is not particularly popular in his homeland, and divorce runs counter to the Russian Orthodox Christian church. He’ll also be the first Russian leader in 300 years to split from his spouse. At least Lyudmila won’t be banished to a nunnery like Peter the Great’s wife (at least, as of press time).

THE PR VERDICT:  “B” (Good Show) for Vladimir Putin. The harsh glare of the spotlight means that even former KGB agents have to practice a bit of glasnost now and then.

THE PR TAKEAWAY: Be candid. Don’t resist. Today’s media is borderless and, often, relentless when it comes to the personal lives of public figures. At a certain point, it’s better to be candid about a significant event such as a divorce or affair rather than hoping (or forcing) the lid to stay on the pot. Just ask US President Bill Clinton, who probably wishes he’d handled the question about his involvement with intern Monica Lewinsky a bit differently. For leaders of nations, there is no such thing as a private life – even in Mother Russia.

PRISM, Through the PR Looking Glass

 PRISM, Through the PR Looking Glass

THE PR VERDICT: “A” (PR Perfect) for Silicon Valley’s tech giants, for keeping it short but not mincing words in response to PRISM allegations.

PRISM, news outlets reported last week, is a clandestine program under which the US National Security Agency obtained “direct” access to the servers of Microsoft, Apple, Google, AOL, and Facebook, all of whom signed on to the program. The disclosure came on the heels of similar revelations about the government obtaining call logs of Verizon customers and spying on journalists. As described by the media, PRISM, an acronym for “Planning Tool for Resource Integration, Synchronization, and Management,” appears to be far more obtrusive and Orwellian than previously thought. One anonymous source said it enabled the NSA to “literally watch you as you type.”

Or does it? Faster than a trending tweet, the companies mentioned as being complicit in the citizen spying issued unambiguous denials. “Outrageous,” said Facebook’s Mark Zuckerberg. “Never heard of PRISM,” said Apple. Those denials, plus the government’s declassification and disclosure of some PRISM details, cast doubt on the story, which drew surprisingly muted public outrage anyway. Verizon’s response, in contrast, seemed contrived and concerned more with containing PR damage. The Washington Post, one of the outlets that broke the story, appeared later to walk back its initial reporting as other media outlets found experts to assert that the leaked PRISM documents had been misread.

THE PR VERDICT: “A” (PR Perfect) for Silicon Valley’s tech giants, for keeping it short.

THE PR TAKEAWAY: Keep it simple. When the story is misleading or just plain wrong, don’t waste a second in responding. Don’t get bogged down in ambiguous language that produces the infamous non-denial denial. Sometimes PR is not just about PR; it’s about setting the record straight, and doing so before a story long on accusations but short on facts spins wildly out of control. Journalists can make mistakes and some – gasp! – have agendas. When the press bites, reach out to your journalism friends (you have made some friends, haven’t you?) to set the story straight. And remember; bonus points for acting aggrieved, not angry.

Galliano Fashions a PR Comeback

 Galliano Fashions a PR Comeback

THE PR VERDICT: “A” (PR Perfect) for John Galliano.

Is John Galliano’s exile from the fashion world over? The designer has finally broken his silence, following his spectacular fall from grace in 2011 after making anti-Semitic rants in Paris. One episode in particular was videotaped, prompting his immediate firing from Dior and later conviction by a French court.

In his first interview since the scandal, Galliano opens up to a very sympathetic Vanity Fair.  His story has the making of an epic novel – the “un-idyllic” childhood in a multi-cultural but rough London neighborhood, where he was bullied for his homosexuality; his ascent into the world of high fashion; and the demons unlocked in fashion’s world of high pressure and unhealthy pampering. En plus, the unclear provenance of the incriminating video, fed to the media before Galliano’s arrest, provides just a hint of conspiracy. Vanity Fair spares no effort to exonerate, consulting and quoting experts to make the case that, when he hissed those spiteful things to people, Galliano just couldn’t help himself: Alcohol and drugs had simply made him insane.

Center stage in the article is Galliano’s contrition. Friends and other supporting sources, such as Jewish leaders he met through an executive of Vanity Fair’s publisher Condé Nast, vouch for the same. He studied the Holocaust, attended service at a synagogue, and is finally making tentative steps back into his profession, supported by fashion royalties such as Oscar de la Renta and Anna Wintour. Shalom, John, welcome back!

THE PR VERDICT: “A” (PR Perfect) for John Galliano. With a little help from influential friends, a comeback is always possible.

THE PR TAKEAWAY: For perfect rebound PR, timing is everything. Prepare the line-up of your supporters carefully, and make sure potential antagonists remain silent; one of the key stakeholders in this saga, Galliano’s former employer LVMH, declined to comment due to ongoing litigation about Galliano’s compensation. (The article hints at a soon-to-be-expected “human-to-human” apology from Galliano to his former bosses.) The glitterati love a tormented, artistic soul, and once confession and amends have been made, one may be pardoned and permitted to go back to work. Our PR advice? Post-comeback, work in silence.

 

The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Weeks Winners and LosersPR WINNER OF THE WEEK: “A” (PR PERFECT) TO New Jersey Governor Chris Christie for pulling off another political pirouette. A week after rekindling his late summer hurricane “bromance” with President Obama, the Republican governor put the partisan gloves back on in the wake of Democratic Sen. Frank Lautenberg’s death. Christie appointed the state’s Republican Attorney General to caretake Lautenberg’s seat and called an early, off-cycle election to fill the seat permanently. No matter that the special election will cost taxpayers an extra $24 million; Christie successfully sold it as being in the state’s best interests. Of course, it nicely serves the GOP’s and his own interests as well by keeping a popular Democrat and his strong partisan support out of the November general election. A purely political calculation, but Christie made it look like he was just doing the right thing for his constituents.

 The PRV Report Card: This Weeks Winners and LosersPR LOSER OF THE WEEK: “F” (FULL FIASCO) TO Major League Baseball’s latest steroid scandal. Twenty baseball heavyweights, including Alex Rodriguez of the New York Yankees (left), are under investigation for alleged involvement in a Florida “anti-aging clinic” whose elixir of youth was performance enhancing drugs. A-Rod previously admitted to taking PEDs from 2001-3, but has denied taking them since. If found to be lying, he could face a 100-game suspension. No word on the effect that will have on his 10-year, $275 million contract, especially after a bad season.

 The PRV Report Card: This Weeks Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD to The Guardian, the British newspaper that breathlessly reported that the National Security Agency (NSA) issued a “top secret” order for the daily phone records of millions of Verizon customers. The order, the paper said, “shows the scale of surveillance under the Obama administration.” US lawmakers, who can usually find outrage in a cup of coffee, were unmoved. Senior Democrats and Republicans in Congress said they know about it and have no particular problem with it, especially in the wake of the Boston Marathon bombing. The White House simply said measures are in place to ensure that the program, which does not permit authorities to listen in on phone calls, complies with various laws. It also appears this clandestine order The Guardian stumbled upon may just be a reauthorization of a program that’s gone on for years. Phonegate it’s not. Ho-hum.

Michael Douglas’s Loose Lips Sink a PR Opportunity

 Michael Douglass Loose Lips Sink a PR Opportunity

THE PR VERDICT: “F” (Full Fiasco) for Michael Douglas.

There isn’t a big enough candelabra in the world right now for Michael Douglas to hide behind. Douglas, currently promoting his starring role as Liberace in Behind the Candelabra, shocked the world by telling a British newspaper that his throat cancer was caused by oral sex. Previously, the cancer had been attributed to smoking and drinking in Douglas’ younger days.

The story played out over multiple news cycles, first with the admission itself and then with a clumsy “clarification” by Douglas, who now maintains that he was speaking more generally about links between human papilloma virus (HPV) and certain cancers – an explanation that doesn’t quite jibe with the journalist’s audio tape of the interview. Imagine the scene chez Douglas, with a livid Catherine Zeta-Jones, the Welsh actress and Douglas’ wife, berating her husband for his loose lips, and what this implies about her.

The great shame here is not the potential cause of Douglas’ cancer, but that he missed a golden opportunity to turn an embarrassing gaffe into a cause celebré. Before his backpedaling, Douglas was being lauded by health experts and pundits the world over for openly discussing the touchy subject of HPV, considered an epidemic yet still a taboo topic because it’s sexually transmitted. Having a major celebrity recount his experience and urge HPV prevention strategies could have prompted a much-needed national conversation, but Douglas wouldn’t put his reputation where his mouth is.

THE PR VERDICT: “F” (Full Fiasco) for Michael Douglas’s clumsy retraction and lost chance to redirect the story toward a good cause.

THE PR TAKEAWAY: Everyone makes mistakes, but with the right PR they can be spun. As much as Douglas may not have relished becoming a spokesperson for HPV, the truth is that everyone now believes this is how his cancer was caused. By turning the blunder into a platform, Douglas could have both spun himself out of a PR mess and contributed to the greater good. If a celebrity can’t handle the truth and its consequences, perhaps it’s better for him to keep his mouth shut in the first place.

Cook Keeps Apple’s PR Polished

 Cook Keeps Apples PR Polished

The PR Verdict: “B” (Good Show) for Tim Cook and Apple.

Though its market value has declined by a gasp-inducing one-third since September, Apple remains the most valuable public company in the world. Nearly everyone expects each new Apple product launch or refresh to be a game-changer, so when the company falls short of these outsized expectations, it tends to be publicly punished more harshly than others. As Apple moves inevitably through a period of slower growth and longer product cycles, its need to manage expectations and tend to its well-burnished image takes on greater prominence. PR to the rescue!

CEO Tim Cook, who has performed superbly in the all-but-impossible role as successor to the iconic Apple leader Steve Jobs, is well aware of these imperatives, as is Apple’s best-in-class PR and marketing team. Apple’s annual developers conference, where it typically unveils its latest and greatest, starts next Monday. Cook has been out polishing his Apple in preceding weeks, successfully defending the company in a May 21 appearance before a Senate committee bent on making Apple the poster child for corporate tax avoidance. Last week, at a prominent tech conference, he laid out a less aggressive but still ambitious agenda of product development, strategy, and enhancement for 2013, affirming that Apple has “several more game changers in us” but refraining from promising the iMoon. What the secretive, surprise-loving Apple will unveil next week remains anyone’s best guess. Fortunately, people are still guessing.

THE PR VERDICT: “B” (Good Show) for Apple and Tim Cook, for taking care of business when business doesn’t take care of itself. Probably only Steve Jobs himself could earn an “A.”

THE PR TAKEAWAY: Reputation management never ends, but occasionally it takes on heightened importance. Apple responded proactively and aggressively to accusations of tax avoidance and put the blame where it belongs – on the tax code. It did so at a time when its product cycle has slipped ever so slightly back to earth, addressing that with statements tempering specific (and more measurable) short-term expectations while promising bigger, better, shinier things to come. The trick is finding the PR wording that allows everyone to hear what they wanted or expected to hear – not easy, but as Apple’s combined management and PR teams have shown, it can be done.

The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Week’s Winners and LosersPR WINNER OF THE WEEK: “A” (PR Perfect) to New Jersey Governor Chris Christie for continuing his “bromance” with President Obama. In footage that surely made Rush Limbaugh’s blood boil, Christie appeared quite chummy with the Prez this week – tossing a football and strolling the boardwalk – when the two toured the Jersey shore’s recovery efforts from Hurricane Sandy. The political odd couple made headlines last year when Christie effusively praised Obama’s quick response to the superstorm, earning the ire of Republican leaders. The GOP may be fuming, but Christie’ ability to rise above partisan childishness is going over extremely well with both rank-and-file Republicans and Democrats. Is it genuine camaraderie or a savvy play by a man with his eye on the White House in 2016? Either way, the media is loving it.

 The PRV Report Card: This Week’s Winners and LosersPR LOSER OF THE WEEK: “F” (Full Fiasco) to Amanda Bynes, the former child star who continues to be in the headlines for insane behavior, multiple arrests, and dubious paparazzi shots. In a week where she had further public run ins with the law, she strenuously denied she was on drugs and lashed out at her nemesis (one of them, anyway), gossip columnist Perez Hilton, via tweet: “No one wants to suck your dick! Stop living! Kill yourself! I look sooooo much better.” And with that, any doubt that Amanda has a serious and uncontrolled issue with something was finally laid to rest. Attagirl!

famous 150x134 The PRV Report Card: This Week’s Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD: To Being Fauxmous. Bypass the tedium that comes with brand building and become famous instantly. Why not just pay people to stalk you like the paparazzi, throw questions at you in public, and generally give unsuspecting bystanders the impression that you are colossally famous? This month’s GQ examines the trend, hiring one of the new LA-based providers who, for around $5,000, will arrange for actors posing as journalists, photographers, and clipboard wielding PR agents to follow you relentlessly around the city. Want to live like Paris Hilton? You, too, can live the dream and be fauxmous, at least for an afternoon.

Bachmann Video: What a Long, Strange Clip It’s Been

 Bachmann Video: What a Long, Strange Clip Its Been

THE PR VERDICT: “D” (PR Problematic) for Michele Bachmann.

US Congresswoman Michele Bachmann is a lot of things, but predictable isn’t one of them. The Minnesota Republican has once again made headlines, this time with the unexpected announcement that she won’t seek re-election in 2014.

The Tea Party darling’s reasons for stepping down are murky, and her announcement only made the waters more turbid. The first mistake was in dropping her bombshell via a YouTube video, an indication that she didn’t want to face questions about her decision or her future plans. Then there’s the video itself. Against an odd Chariots of Fire-style musical backdrop, Bachmann begins by rambling about term limits, then launches into a list of reasons she’s not retiring: certainly not because she faces a tough re-election campaign against a candidate she narrowly defeated last year, or because of a federal inquiry into possible misuse of her presidential campaign funds. In the remaining seven minutes of the video, she bashes the Obama administration, slams the “liberal media,” and rattles off a laundry list of issues she’ll continue to support or fight in her remaining 18 months in office.

Political swan song or groundlaying for another presidential bid? It’s impossible to tell. Bachmann says the country is on the wrong track and in the worst shape she’s ever seen, yet there is no opportunity, political or otherwise, that she won’t consider in the future. More than one copy editor must have smiled in appreciation at New York magazine’s headline, “Michele Bachmann Retires as President of Crazyland.”

THE PR VERDICT: “D” (PR Problematic) for Michele Bachmann. The Minnesota congresswoman befuddles, per usual.

THE PR TAKEAWAY: If you’re not going to say anything, say it as succinctly as possible. Bachmann announced her retirement, yet her constituents still have no clue why she’s leaving or what the future holds. It may well be that she doesn’t want to reveal all at this time, but a concisely worded press statement issued through her office would have accomplished the same goal without a move that only added to her already bizarre reputation.

To watch the video, click here.

Nike Drops Charity, Yet Their PR Image Lives Strong

 Nike Drops Charity, Yet Their PR Image Lives Strong

THE PR VERDICT: “B” (Good Show) for Nike, which very quietly severed a costly tie with Livestrong.

Yesterday, Nike announced they would cease production of products associated with the Livestrong brand. Livestrong, the charitable organization founded by cyclist Lance Armstrong, had a nine-year relationship with the world-famous sportswear brand that raised over $100 million through the sales of products. “We expected changes like this,” said a Livestrong spokesperson. As did the PR world.

After Armstrong admitted to doping his way through all seven of his Tour de France wins, his sponsors jumped ship faster than any of Armstrong’s cycling records, Nike included. But how would it look if they abandoned a charitable foundation? Livestrong was blameless, their only crime guilt by association.

Nike’s PR team knew that withdrawing money from a charity, even in the wake of a disgraceful scandal could backfire on them. The more sensible and low risk option? Pull the plug on the products and continue to fund the charity directly.

THE PR VERDICT: “B” (Good Show) for Nike for beginning to sever ties with a high-profile charity with minimum fuss.

THE PR TAKEAWAY: When ties must be cut, don’t hack; slice gently. The harsh fact is that Nike had to distance itself from Armstrong and all to do with him. However, this is a charity; how to distance without looking like villains? Stop production of products –  a practical measure anyone could agree with – while confirming to the media that the company will keep making donations to the charity. Without patting themselves on the back, Nike still comes out looking like a decent company, despite dealing what may well be a fatal blow to Livestrong. (Actually, their founder did that.) What happens to Livestrong remains to be seen, but Nike has already come out ahead.