The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Weeks Winners and LosersPR WINNER OF THE WEEK: “A” (PR PERFECT) TO Fran and Jane Murnaghan, the parents of a 10-year-old girl, Sarah, who was dying of cystic fibrosis. Because she is under 12, Sarah was not eligible to be put on the adult national organ donor list for the lung transplant that could save her life. (Children are not eligible because most adult-sized organs simply won’t fit inside their smaller bodies.) “Sarah is being left to die,” her parents told the media, causing outrage and a debate. Was this about ethics, politics, or medical practicality? No answer there, but speedy congressional review resulted in doctors being able to request exceptions to the ruling. Sarah was bumped to the top of the donor list within days of launching their effort.  The media had been mobilized. Her transplant was successful. PR can sometimes work miracles.

 The PRV Report Card: This Weeks Winners and LosersPR LOSER OF THE WEEK: “F” (FULL FIASCO) TO James Clapper, the US Director of National Intelligence, for his explanation of why he lied to Congress about wide-ranging surveillance programs. In March, when asked by Sen. Ron Wyden (D-Oregon) if the National Security Agency was collecting data on millions of Americans, Clapper responded “No, sir…not wittingly.” As we now know, the NSA was very wittingly doing so. This week, Clapper said he felt trapped by the question so gave the “least untruthful” response. As a general rule, truth is pretty binary – something is either true or it’s not. He also said he misinterpreted the word “collect.” Who knew the Director of Intelligence had such comprehension problems? Interestingly, while Clapper’s inability to understand basic English may sink him from a PR perspective, it may also protect him from perjury charges. Perhaps the director is smarter than he seems.

 The PRV Report Card: This Weeks Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD to Kanye West, whose interview this week with The New York Times sets a new standard for unintended self-satire. His narcissistic ramblings on his own “awesomeness” could have appeared, unedited, in The Onion. The self-styled “Michael Jordan of music” has won “the most Grammys of anyone my age” and is “so credible and so influential and so relevant that I will change things” – like maybe how to conduct an interview? After earning a brief moment of pathos at the mention of his deceased mother, he notes that the “idea of Kanye and vanity are like, synonymous,” and inserts himself in a pantheon of visionaries that includes Miles Davis, Walt Disney, Henry Ford, and Steve Jobs. Of the latter, he notes: “I am undoubtedly, you know, Steve of Internet, downtown, fashion, culture. Period. By a long jump.” After more than 4,000 words of Kanye, mostly from his own mouth, one sort of hopes that will be a long jump off a short pier.

 

Love, Russian Style

 Love, Russian Style

THE PR VERDICT: “B” (Good Show) for Vladimir Putin (pictured with soon-to-be-ex-wife Lyudmila).

Russia has always been mysterious, both captivating and confounding the rest of the world. Perhaps that’s why Russian President Vladimir Putin‘s announcement last week that he is divorcing his wife of nearly 30 years, Lyudmila, seemed downright frank. In an “interview” as choreographed as the ballet the Putins had just left, the couple was approached at the Kremlin’s private theater by a journalist who just happened to inquire about their marital status. Dressed in formal wear and referring to each other by their patronymic names, the Putins stiffly confirmed an amicable split.

As strange as it was, the announcement marked a PR milestone for Putin, who has so fiercely guarded his private life that his adult daughters have never been photographed and he allegedly shut down a newspaper that speculated he was having an affair. Why be so open now? Possibly to put this issue to bed well before the next presidential election in five years. With one of the highest divorce rates in the world, Russians are no strangers to separation. Putin, however, is not particularly popular in his homeland, and divorce runs counter to the Russian Orthodox Christian church. He’ll also be the first Russian leader in 300 years to split from his spouse. At least Lyudmila won’t be banished to a nunnery like Peter the Great’s wife (at least, as of press time).

THE PR VERDICT:  “B” (Good Show) for Vladimir Putin. The harsh glare of the spotlight means that even former KGB agents have to practice a bit of glasnost now and then.

THE PR TAKEAWAY: Be candid. Don’t resist. Today’s media is borderless and, often, relentless when it comes to the personal lives of public figures. At a certain point, it’s better to be candid about a significant event such as a divorce or affair rather than hoping (or forcing) the lid to stay on the pot. Just ask US President Bill Clinton, who probably wishes he’d handled the question about his involvement with intern Monica Lewinsky a bit differently. For leaders of nations, there is no such thing as a private life – even in Mother Russia.

The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Weeks Winners and LosersPR WINNER OF THE WEEK: “A” (PR PERFECT) TO New Jersey Governor Chris Christie for pulling off another political pirouette. A week after rekindling his late summer hurricane “bromance” with President Obama, the Republican governor put the partisan gloves back on in the wake of Democratic Sen. Frank Lautenberg’s death. Christie appointed the state’s Republican Attorney General to caretake Lautenberg’s seat and called an early, off-cycle election to fill the seat permanently. No matter that the special election will cost taxpayers an extra $24 million; Christie successfully sold it as being in the state’s best interests. Of course, it nicely serves the GOP’s and his own interests as well by keeping a popular Democrat and his strong partisan support out of the November general election. A purely political calculation, but Christie made it look like he was just doing the right thing for his constituents.

 The PRV Report Card: This Weeks Winners and LosersPR LOSER OF THE WEEK: “F” (FULL FIASCO) TO Major League Baseball’s latest steroid scandal. Twenty baseball heavyweights, including Alex Rodriguez of the New York Yankees (left), are under investigation for alleged involvement in a Florida “anti-aging clinic” whose elixir of youth was performance enhancing drugs. A-Rod previously admitted to taking PEDs from 2001-3, but has denied taking them since. If found to be lying, he could face a 100-game suspension. No word on the effect that will have on his 10-year, $275 million contract, especially after a bad season.

 The PRV Report Card: This Weeks Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD to The Guardian, the British newspaper that breathlessly reported that the National Security Agency (NSA) issued a “top secret” order for the daily phone records of millions of Verizon customers. The order, the paper said, “shows the scale of surveillance under the Obama administration.” US lawmakers, who can usually find outrage in a cup of coffee, were unmoved. Senior Democrats and Republicans in Congress said they know about it and have no particular problem with it, especially in the wake of the Boston Marathon bombing. The White House simply said measures are in place to ensure that the program, which does not permit authorities to listen in on phone calls, complies with various laws. It also appears this clandestine order The Guardian stumbled upon may just be a reauthorization of a program that’s gone on for years. Phonegate it’s not. Ho-hum.

IRS’s Reputation Taxed by Scandal

 IRSs Reputation Taxed by Scandal

The PR Verdict: “F” (Full Fiasco) for the IRS.

The United States Internal Revenue Service has never been the most popular government entity, but lately its reputation has taken a severe shellacking. The first problem came to light a few months ago, when it was revealed that the IRS had been targeting the Tea Party and other conservative political groups, putting their finances under close scrutiny. But on the PR embarrassment scale, that was nothing compared to the Star Trek video.

As the IRS finds itself under close scrutiny, a series of mortifying gaffes are now on public display. An astounding $50 million, all taxpayer money, was spent during 2010 and 2012 on 225 IRS conferences. The expenditures included training – or, rather, a rah-rah ha-ha training video with a Star Trek theme. And line dancing classes at the conferences. And baseball tickets, and stays in presidential suites for conference attendees, and a “happiness expert” who cost over $11,000. The list goes on and, unfortunately, on.

The congressional hearings investigating the conservative targeting are the equivalent of an audit for the IRS, and as with anyone else, the unpleasant receipts are being discovered. Daniel Werfel, the new IRS head, said he took the job because he thought he could be helpful. “The IRS is an agency in need right now,” he said in an understatement, in between apologies and explanations that can’t begin to defray the damage.

THE PR VERDICT: “F” (Full Fiasco) for the IRS. The government entity will have a long road of recovery after shooting itself in the foot.

THE PR TAKEAWAY: Think before you line dance – or make a video of it. The scrutiny of conservative groups is now being blamed on orders “from Washington”; if true, the resulting issues were unavoidable. But the silly, expensive training videos, the line dancing, the happiness expert? Someone along the way must have asked what this would look like to the outside world, or should have. In PR, an ounce of prevention is far more effective than ten pounds of damage control. At this point, confession and sincere apologies won’t make a dent in the IRS’s accounts.

To see the IRS Star Trek video, click here.

The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Week’s Winners and LosersPR WINNER OF THE WEEK: “A” (PR Perfect) to New Jersey Governor Chris Christie for continuing his “bromance” with President Obama. In footage that surely made Rush Limbaugh’s blood boil, Christie appeared quite chummy with the Prez this week – tossing a football and strolling the boardwalk – when the two toured the Jersey shore’s recovery efforts from Hurricane Sandy. The political odd couple made headlines last year when Christie effusively praised Obama’s quick response to the superstorm, earning the ire of Republican leaders. The GOP may be fuming, but Christie’ ability to rise above partisan childishness is going over extremely well with both rank-and-file Republicans and Democrats. Is it genuine camaraderie or a savvy play by a man with his eye on the White House in 2016? Either way, the media is loving it.

 The PRV Report Card: This Week’s Winners and LosersPR LOSER OF THE WEEK: “F” (Full Fiasco) to Amanda Bynes, the former child star who continues to be in the headlines for insane behavior, multiple arrests, and dubious paparazzi shots. In a week where she had further public run ins with the law, she strenuously denied she was on drugs and lashed out at her nemesis (one of them, anyway), gossip columnist Perez Hilton, via tweet: “No one wants to suck your dick! Stop living! Kill yourself! I look sooooo much better.” And with that, any doubt that Amanda has a serious and uncontrolled issue with something was finally laid to rest. Attagirl!

famous 150x134 The PRV Report Card: This Week’s Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD: To Being Fauxmous. Bypass the tedium that comes with brand building and become famous instantly. Why not just pay people to stalk you like the paparazzi, throw questions at you in public, and generally give unsuspecting bystanders the impression that you are colossally famous? This month’s GQ examines the trend, hiring one of the new LA-based providers who, for around $5,000, will arrange for actors posing as journalists, photographers, and clipboard wielding PR agents to follow you relentlessly around the city. Want to live like Paris Hilton? You, too, can live the dream and be fauxmous, at least for an afternoon.

The PRV Report Card: This Week’s Winners and Losers

Screen Shot 2013 05 23 at 5.15.34 PM 150x150 The PRV Report Card: This Week’s Winners and LosersPR Winner: “A” (PR Perfect) to Tim Cook, CEO of Apple, who was asked to testify on Capital Hill following a recent report that excoriated Apple as a tax dodger, parking profits offshore and not owning up to its domestic tax obligations. Tim Cook was just humble and conciliatory enough while pressing the larger point that the present tax code needs urgent reform to wipe out gaping loopholes. This was bait and switch at its best. Before anyone could reboot his or her iPad he had the Senate’s Permanent Committee on Investigation eating out of his hand. “I love Apple,” exclaimed one enthusiastic member as the hearing wore on. Tim Cook and Apple’s senior management presumably slept soundly that night.

Screen Shot 2013 05 22 at 8.03.19 AM The PRV Report Card: This Week’s Winners and LosersPR Loser: “F” (Full Fiasco) to Lois Lerner who pleaded the Fifth Amendment against self-incrimination at the recent hearing on the ongoing IRS fracas. Leading the IRS’s division on tax- exempt organizations she arrived for what was always going to be a hostile and partisan hearing.  Lerner began by protesting her innocence saying she had “done nothing wrong,”  (fair enough) but then after delivering what seemed like an opening statement pleaded the Fifth Amendment and refrained from further comment. Is it really okay for a paid government employee to refuse to answer questions from Congress? It’s muddy water certainly, but making your case and then pleading the Fifth sounds rather like having your cake and eating it. Bon Apetit.


Screen Shot 2013 05 23 at 5.20.36 PM 150x150 The PRV Report Card: This Week’s Winners and LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD TO:
 Kim Kardashian and the ongoing coverage of her problematic relationship with singer Kanye West. This week In Touch featured heavily pregnant Kim on its cover claiming she is humiliated by rumors that her baby’s father has a secret boyfriend in Paris (with supporting photograph). Is Kanye West gay asked the article? This is apparently Kim’s “greatest fear.”  In Touch had a picture of the rumored French boyfriend while OK Magazine went 180 degrees and broke news in the opposite direction. Describing itself as the only magazine “with the real story,” it insisted in breathless detail that Kim and Kanye are “happier then ever” and plan to elope to Paris. No doubt about it, claims OK Magazine. At this point either Kim or Kanye’s PR should set the record straight.

 

The IRS Scandal: A Nixonian Approach?

Screen Shot 2013 05 22 at 8.03.19 AM The IRS Scandal: A Nixonian Approach? The Obama administration continues to do itself no favors in the controversy involving the Internal Revenue Service. The scandal has already prompted the resignation of Acting IRS Chief Steven Miller and spawned both Congressional hearings and a Justice Department criminal inquiry.

In this week’s installment, administration officials offered contradictory information about when they found out the IRS was targeting politically conservative groups for additional scrutiny. On Sunday, a White House representative told the Sunday talk shows the issue hit the presidential radar the previous week.  A day later, however, White House spokesman Jay Carney revealed that several senior aides, including President Obama’s chief of staff and a senior White House attorney, knew about the matter more than a month ago, but chose not to tell the president.  Certain senior U.S. Treasury officials knew about IRS activities last year. IRS official Lois Lerner shed no additional light in her testimony before Congress: she pleaded the Fifth Amendment, invoking her right against self-incrimination.

Fair or not, the progression of events has begun to draw comparisons to another political era: that of Richard “Tricky Dick” Nixon. Prior to the Watergate scandal that ultimately swamped his presidency, Nixon wielded the IRS as a bludgeon against those on his “enemies list”. It was also during the congressional inquiry into Watergate that Senator Howard Baker, a Tennessee Republican, posed the now famous political question: What did the President know, and when did he know it? When it comes to the current scandal, the answer to that question seems far from clear.

THE PR VERDICT:  “F” (Full Fiasco) for the Obama administration. At best, the administration looks confused and inept; at worst, bullying and devious.

THE PR TAKEAWAY:  The buck always stops at the top. A school of thought exists wherein keeping bad news from senior management is believed to provide protection from fallout. That’s the wrong approach. Whether president or CEO, an organization’s leader is always held accountable for its behavior. When things go awry, the best plan is to move quickly to apprise leadership, sort out the facts, take remedial action if necessary and be prepared to speak knowledgeably about the matter if needed. Anything less is asking for trouble.

Pelosi Makes Old News, New News

Screen Shot 2013 05 20 at 7.14.18 AM 139x150 Pelosi Makes Old News, New NewsNot everyone likes Nancy Pelosi, the Democratic leader in the House of Representatives. That much is clear. She is described by the Financial Times as “a kind of liberal piñata for Republicans,” and “a ready-made hate-figure for conservatives.” She recently gave an interview to the paper in its informal weekend format, Lunch with the FT.  Was this interview an attempt to set the record straight? An informal make over?

There are many reasons to give interviews to the media. Sometimes it’s to make an announcement, to launch and idea, or to set the record straight. Sometimes it is to simply make your case again. Nancy Pelosi, at the age of 73, gave her lunch interview to the Financial Times with one key message: business as usual.

What’s noteworthy about the interview is that there is no new PR messaging and no real news. Given her age and her congressional seniority the key takeaways were that she remains a defiant and unapologetic liberal (“proudly so”) and that she continues in her role as the Democratic leader in the House of Representatives, a task of endless complication. Described as “brutally effective” in her role, the FT claims Obama’s “signature legislative achievements such as healthcare reform would have never become law” without her. At this point in her tenure, the need to establish a base and to outreach with new messaging now seems to be behind her.

The PR Verdict: “B” (Good Show) for Nancy Pelosi and an interview that was more of the same.

The PR Takeaway: Simply staying on track can be the message. What’s noteworthy about this article is how little new ground it breaks. Pelosi’s messaging is exactly as one might have expected but packaged in an interview format that revolves around an informal lunch, makes the messaging sounds less political and self promotional. In PR, if you want to make your point but don’t have anything new to say, change the venue and the format and keep the messaging on track. What is old news can pass as new news.

The PRV Report Card: Winners & Losers

Screen Shot 2013 05 16 at 7.16.52 PM 150x150 The PRV Report Card: Winners & LosersPR Winner: “A” (PR Perfect) for the Republicans who have turned up the heat on the Obama’s second term. If true that life comes at you in threes, then this week was the triumvirate of PR gifts. Obama found himself on the back foot regarding the IRS/ Tea Party scandal, the Justice Department/AP phone record snooping, and finally the ongoing thorn in the side of the Administration that is Benghazi. No matter the merits, the concerted drum beating has been an effective PR attack. Objective one: change the news agenda and place the Administration on the defensive, unable to talk about what it wants to talk about. For this week at least, mission accomplished.

Screen Shot 2013 05 16 at 7.17.58 PM 150x150 The PRV Report Card: Winners & LosersPR Loser: “F” (Full Fiasco) to Barbara Walters and the media reaction to her announcement that she is stepping down. In what will be her long goodbye to broadcasting, America’s famous interviewer announced that she would be phasing herself out during a series of programmed appearances and TV specials over the next twelve months. Online and columnist reactions to her career were astonishingly scathing. Slammed as lightweight, fawning and inconsequential the reaction could have only made unhappy bedtime reading for Babs’ PR team. A couple more glowing endorsements from journalists who think Babs paved the way for other women might have given the coverage some more balance. For Babs and her team, this might be a tough twelve months.

Screen Shot 2013 05 16 at 7.19.58 PM 150x150 The PRV Report Card: Winners & LosersTHE PRV “THERE’S NO ‘THERE’ THERE” AWARD TO Kylie Busutti, a former Victoria’s Secret model currently touting her book I’m No Angel. In her sad tale, Ms. Busutti recounts being shocked – shocked! – to find out that models are required to be absurdly thin and that Victoria’s Secret apparel is sexy, apparently too sexy for Busutti’s Christian faith. We’re not sure what deserted island this young woman grew up on, but these are hardly revelations. There is something rank, too, about claiming a moral high ground that wouldn’t let her continue in such a tawdry profession but does, apparently, permit trying to capitalize on it.

Three Steps FWD, Two Steps Back?

Screen Shot 2013 05 13 at 7.37.31 PM 150x60 Three Steps FWD, Two Steps Back?Political advocacy group FWD.us was launched last month by Facebook’s Mark Zuckerberg and so far it has run up an impressively depressing string of PR gaffes. As a tax-exempt social welfare organization” (a la Citizens United), it can raise and spend money to promote political and legislative aims virtually unchecked. But the group’s missteps have made it the story instead of its cause and FWD.us now runs the risk of having little influence or gravitas.

Its initial focus was clear: comprehensive immigration reform. As a cause this made perfect sense. It is near and dear to talent-hungry tech firms and backed by deep-pocketed Silicon Valley luminaries including Eric Schmidt, Marissa Mayer and Bill Gates. The launch augured an auspicious foray into muscle-flexing issues advocacy in Washington.

But things went pear-shaped from the start. An embarrassing leak spoiled its launch, disclosing a seemingly unseemly strategy to promote its agenda via “avenues of distribution” dominated by member companies like Facebook and Yahoo. The leak forced president Joe Green (Zuck’s roommate at Harvard) to apologize. Then, it alienated supporters with a confusing advertising campaign that veered way off-topic, advocating for controversial projects like the Keystone XL pipeline and against Obamacare. FWD.us said the ads sought to create “political cover” for supporters of immigration reform in Congress, but its move prompted progressive organizations to pull ads from Facebook in protest, and two key Silicon Valley entrepreneurs to later withdraw from the group.

The PR Verdict: “F” (Full fiasco) to date for Zuckerberg’s FWD.usfor bungling what should have been a sure-footed start. 

The PR Takeaway: Opening baby steps need to be unambiguous and unassailable. Opening gaffes can sink a new venture, and one misstep can lead to and/or magnify others. Move cautiously and deliberately. Leaks happen, so be mindful of how even internal communications might play in public. If something leaks, get back on message fast – with actions, not words, that spell out your group’s mission and galvanize supporters. This isn’t that hard. If Zuckerberg’s other business had stumbled as much at the outset, he might still be at Harvard studying for finals.