Damage Control Handbook: When Celebrities Attack

 Damage Control Handbook: When Celebrities Attack

THE PR VERDICT: “D” (PR Problematic) for Beyoncé, Jay Z, and Solange Knowles.

Publicists have always tried to control celebrity clients’ appearances and interviews; it reduces the need to break out the damage control handbook later. These days it’s especially important, when social media can go mad with, say, footage of Solange Knowles, sister of mega-star Beyoncé, attacking her rap icon brother-in-law Jay Z.

On Monday, social media went ablaze with a video showing a woman reported to be Knowles kicking and punching a man believed to be Jay Z. The video was security camera footage from an elevator at the Standard Hotel in New York. “Reported to be,” “believed to be,” “apparently”—in other words, nothing has been confirmed.

Nothing has been denied, either, and lack of denial is as good as a confirmation; were these not the people in question, flaks and lawyers would have responded with all the threatening impact of the Wildlings on Game of Thrones. So far the only comment has come from the hotel, “shocked and disappointed” about the release of the security camera tape. (They’ll need to go into damage control, too, to regain guests’ trust.) As time passes with no response from PRs, minor celebs opine, social media pundits make jokes, and the problem lingers… For now.

THE PR VERDICT: “D” (PR Problematic) for Beyoncé, Jay Z, and Solange Knowles.

THE PR TAKEAWAY: Damage Control Rule #1: Think before you make a statement. Issues such as this require a huddle with all of the celebs’ representatives. Stick to the facts within your own confidential conversation, and then agree upon a plausible explanation that will douse the flames of interest. A misunderstanding; too many cocktails; people are making too much of this. Most important? Keep your clients quiet. The alternate route is to say nothing; it’s new page in the handbook, and one that allows the story to remain alive, but only for the few days it takes for social media to move on to the next viral trend.

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Suzan Colon About Suzan Colon

Suzan Colon, The PR Verdict’s Content Editor, has written for magazines including O, the Oprah Magazine; Jane; Details; Rolling Stone; Harper’s Bazaar; and many other publications. She is the author of Cherries in Winter: My Family’s Recipe for Hope in Hard Times (Random House). Suzan blogs for the Huffington Post and has appeared on The Today Show, The Early Show, and NPR. For more, visit suzancolon.net.

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