“Sorry” Seems To Be the Hardest Word for Armstrong

OprahLance2 150x150 Sorry Seems To Be the Hardest Word for Armstrong

THE PR VERDICT: “D” (PR Problematic) for Lance Armstrong.

How was Lance Armstrong’s weekend? Presumably he was disappointed reading the reviews and press commentary following his vaguely dull two-hour confessional with media pope Oprah Winfrey. Did his interview hit the PR targets he was aiming for – sympathy from the public, and the green shoots of a PR turn-around? The critics say a definitive no, and the public seems to agree.

There are many reasons why this confessional moment didn’t quite work. He didn’t seem sincere. He didn’t seem sorry. Why come clean now – why not take any of the myriad opportunities he had before? The list goes on. Above all, what rankles most is that Lance over the years was a bully, no doubt. And for the bullying, he has yet to make a sincere apology.

Renowned for suing and using his considerable financial muscle to silence his critics (ie, anyone telling the truth about his doping), he has made life for some journalists and former team members a “living hell” via the court room. One woman who is not going away is Betsy Andreu, wife of former Armstrong teammate Frankie Andreu, who says their lives were ruined by Armstrong’s legal maneuvers. Appearing on CNN, she made it clear that all is not forgiven. Lance has more to do than just make a general apology.

THE PR VERDICT: “D” (PR Problematic) for Lance Armstrong. Confessions to Oprah are not enough; personal clean-ups are needed.

THE PR TAKEAWAY: One blanket apology won’t absolve. This PR train wreck needs multiple apologies, in particular to the numerous aggrieved parties who have been on the receiving end of Armstrong’s heavy-handed tactics over the years. With some of the most aggrieved still coming forward, Armstrong’s efforts will at best have a half life until he has cleared up the personal messes. Making peace with your critics before going public is the wiser move; afterwards is always too late. And do try for a bit more sincerity while you’re at it.

To see Betsy Andreu’s interview, click here.

The PRV Report Card: This Week’s Winners and Losers

 The PRV Report Card: This Weeks Winners and LosersPR WINNER OF THE WEEK: “A” (PR PERFECT) TO Oprah Winfrey. First, she beats out the US Anti-Doping Administration, to whom Lance Armstrong should technically be confessing. Second, she gave tantalizingly vague quotes (to BFF Gayle King on The Early Show) about the interview, never quite saying he confessed, never quite saying he didn’t. We all know now that he did; as one pundit put it, “Oprah Winfrey doesn’t get on a plane and fly across the country for nothing.” But she knows better than to give away the candy store. Millions will tune in to watch Lance squirm, thereby giving Oprah’s embattled network OWN a whole new audience, and parent company Discovery breathing space about previously low ratings.

 The PRV Report Card: This Weeks Winners and LosersPR LOSER OF THE WEEK: “D” (PR PROBLEMATIC) TO the National Rifle Association. The group suggested in a video that President Barack Obama thinks his own children are “more important” than others because they are protected by the Secret Service. The charge is just plain silly, and reinforces the NRA’s PR image as extremist and out-of-touch. Every modern president has mandatory armed protection and the Obama children are obviously a greater target for ne’er-do-wells than pretty much any other children in the world. With the extreme right already locked up, the NRA should be courting moderate gun-rights supporters – the very demographic likely to be rolling their eyes at the video.

 

 The PRV Report Card: This Weeks Winners and LosersTHE “THERE’S NO ‘THERE’ THERE PR AWARD TO Mark Sanford. Nothing beats a comeback – even a longshot. In 2009, when he was Governor of South Carolina, Sanford told aides he was going hiking for a week and then mysteriously disappeared. Later, it was revealed that Sanford had taken an unauthorized break from his official duties to visit a TV reporter in Buenos Aires with whom he later claimed to be madly in love. The episode guaranteed a messy reputation, a divorce (from one of the few political wives who refused to stand by her man with a benign smile), and an entry in political folklore. Earlier this week, Sanford announced his decision to run for Congress. Really? No, really? We may be underestimating the American voting public when we say there’s nothing to discuss here. Then again, his new campaign will prove entertaining and underline the obvious truth: Scandal is always more interesting than policy. Let the games begin!