How quickly PR fortunes can change. Last month, NBC’s The Today Show was facing a PR fiasco, with falling ratings, a scathing cover story in New York Magazine, and a tell-all book that painted a rather unflattering picture of host Matt Lauer. At the same time, Paula Deen was enjoying success with shows on The Food Network, her own magazine, many cookbooks, and heading a multi-million dollar empire. This month, everything has changed for both.
Last week, Deen’s PR began to flame out amid allegations that Deen used racist terms and condoned a racist atmosphere at her restaurant. She quickly scheduled a damage control interview last Friday on The Today Show, which she then blew off, citing exhaustion. After being dropped by The Food Network and one of her sponsors, Deen rescheduled her Today interview for this morning.
Ratings are sure to be high, and it’s a great “get” for Today, even if it’s a “re-get.” In addition to having to answer questions about the allegations, Deen must address blowing off Matt Lauer, as well as her apology videos that have been criticized as widely missing the right PR mark. The only better “get” would be missing NSA whistleblower Edward Snowden – and no one will be surprised to see Today get him first.
THE PR VERDICT: “A” (PR Perfect) to The Today Show for reversing their poor PR.
THE PR TAKEAWAY: Nothing kills bad PR like success. The Today Show took its lumps, but it kept right on going, and when opportunity knocked, it pounced. Having been a friendly interrogator in the past – Deen chose Today when she revealed she had Type 2 diabetes, known to be caused or aggravated by the high-fat cuisine she’s famous for – Today was a natural choice for Deen’s public mea culpa. The lesson presented: When hit with bad PR, you can’t afford the luxury of pain. Get up and find every opportunity to get back to what you were known for.